Your questions about 5161as
All your questions answered here

Absolutely not. 5161as is a responsible gaming platform, and we strictly prohibit anyone under the age of 18 from creating or using an account.

Age verification process: Your date of birth must be entered accurately at registration. In some cases, age verification may require a National ID (NID) or another valid identity document.

What happens if you provide false information: If someone attempts to register using a false age and this is later verified:

• The account will be permanently closed
• Any winnings in the account may be forfeited
• Legal action may be taken in connection with the matter

A note for parents: If any minors in your household have accessed this site in any way, please contact our support team immediately — we will act promptly.

Match cancellations or mid-game stoppages are a common occurrence, especially given Bangladesh's rain-prone climate. 5161as follows a clear and defined settlement policy for such situations:

If a match is completely cancelled: If a match is cancelled before it begins or no balls are bowled due to rain, all bets on that match will be Void the full stake of the original bet will be refunded. The refund process is generally completed within 48 hours.

If a match is abandoned mid-way:

• If a match is completed to at least 50% of the scheduled overs and a result is declared via the DLS method, bets will be settled based on that result.
• If no official result is announced, the bet is considered Void and your stake will be refunded
• For In-Play (live) bets, settlement may be based on the score at the moment play was suspended — please refer to the specific market description for this condition.

Suspended or rescheduled matches: If a match is rescheduled and takes place at a different time, the bet generally remains valid if it is played within 48 hours; if it takes place after that, the bet will be declared Void.

A locked account can be frustrating, but in most cases it is quickly resolved. Common causes and solutions for account locks:

Common reasons:

• Five or more consecutive incorrect password attempts — in this case, simply wait 30 minutes and the account will unlock automatically.
• Detection of suspicious activity (e.g. login from a new country or unrecognised device)
• Some features may be restricted if identity verification (KYC) has not been completed.
• Temporary suspension due to suspected breach of terms & conditions

Steps to resolve:

• Step 1: Use the "Forgot your password?" option on the login page — resetting your password will often unlock your account as well.
• Step 2: Check your email or SMS — 5161as typically sends a message explaining the reason for the lock and the steps to resolve it
• Step 3: Contact Live Chat support and provide your registered mobile number and username.
• Step 4: Submit identity verification documents (a photo of your NID) if required.

Account recovery is typically completed within 24 hours. In urgent cases, please contact us directly via email.

5161as supports the most familiar and accessible payment methods for Bangladeshi users — no foreign cards or complicated processes required.

Supported payment methods:

• bKash: Deposit and withdraw directly from your bKash account. The minimum deposit amount is generally ৳100.
• Nagad: Fast transactions are also available through this Bangladesh Post Office mobile banking service.
• Rocket (Dutch-Bangla): Send money easily via the Dutch-Bangla Bank Rocket app.

Deposit & withdrawal times:

• Deposit: Funds are typically credited instantly or within 5–15 minutes.
• Withdrawal: Usually processed within 1–24 hours; KYC verification may be required for your first withdrawal.
• Minimum withdrawal is generally BDT 500

Warning: Always use a mobile banking account registered in your own name for transactions. Using someone else's account may result in withdrawal delays.

Yes, on 5161as you have the option to temporarily suspend or permanently close your account at your own discretion.

Temporary Account Suspension:

• You can deactivate your account for a set period — such as 1 week, 1 month, or 6 months.
• During this period, login, betting, and deposits will not be possible; however, your account information and balance will remain intact
• The account is automatically reactivated once the period expires

Permanent Closure:

• Email us at [email protected] or reach out via live chat
• Processing will begin after identity verification is complete.
• Withdraw any remaining balance before closing your account; withdrawal after closure may be complicated
• After permanent closure, all data is typically deleted within 7 business days (certain records may be retained for a specified period due to legal obligations).

Method: Self-exclusion and suspension options are also available directly from the Account Settings page.

Yes, 5161as takes Responsible Gaming very seriously. We want you to enjoy gaming without feeling pressured. Several tools are available directly from your account:

Available Responsible Gaming tools:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis. For example: ৳500 per day or ৳5,000 per month.
• Bet limit: Set a maximum stake limit per individual bet.
• Loss limit: Set a cap on the maximum amount you can lose over a given period. Once the limit is reached, betting will be automatically restricted.
• Session limit: Set a time limit for each session; you'll receive a warning or be automatically logged out when the time is up.
• Cooling-off period: Take a break from 24 hours up to 6 weeks.
• Self-exclusion: Exclude yourself from betting for a set period or permanently.

How to use it: Log in to your account → go to the "Responsible Gaming" section → enable your preferred tools. Limit reductions take effect immediately; increasing a limit typically requires a 7-day waiting period.